QLess reemplaza colas físicas y salas de espera por colas virtuales y móviles.
Sus clientes pueden acceder a la cola desde sus teléfonos celulares. O, sus clientes pueden sumarse a la cola usando el Administrador de colas de QLess.
Sus clientes pueden caminar por donde quieran.
QLess les envía un SMS o los llama cuando su punto está pronto a llegar.
Todo lo que usted necesita es un navegador web. Es así de simple.
El americano promedio gasta más de 2 años de su vida esperando en una cola
*.
¿No les encantaría a ustedes clientes si pudieron devolverles un poco de ese tiempo? QLess les permite que esperen sus servicios de la manera y en el lugar que quieran al guardarles su lugar en la cola mediante el uso de su teléfono celular. Esto reduce la espera percibida por su cliente, y puede ser una ayuda para marcar diferencia con otros servicios de atención al cliente.
Feedback de un mensaje de texto de clientes de nuestros clientes:
Awesome time! Thank you for a wonderful experience!
It was awesome!!!!!!
It was fantastic
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
That was very well organized! The wait was so manageable for my infant!
Thought it was great, thanks!!
thanx this was awesome!
We LOVED it!!! Please do it again next year
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Awesome!!! Coming back next year!
GREAT Idea!!! Thanks!!!
Wonderful experience! Well organized!
nice system
Great idea! Thanks
Thanks! Great experience!
It was awesome! Great idea!!
This year was awesome. i love the new system.
Awesome idea. Worked wonderfully!
Great service.... Thank you...
awesome method of texting when its photo time. very convenient for a mother with small kids
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Was a really good idea. We enjoyed.
Awesome!
AWESOME!!! This is the only way to see Santa!! Great job!
Service, and minimal wait time, were awesome!
The best invention ever!!! Nothpark Santa can kiss it!!!!
I loved this service!! It was great
Awesome!!! Love the virtual line
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
It works great
Awesome!!!
Loved the process
Awesome system beats standing in the cold in line for hours!!
Yall have figured out a great system!! Thanks so much!
Great! Loved it!!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Awesome service u offer...thanks a bunch for saving my time...
pretty cool thing
Worked out perfect for us!!
The virtual line part was awesome
perfect. What a great service. Thanks!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
This is cool
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
It was awesome!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
It was very convenient.
Genius!!!! Love it!
Brilliant, genius service! I hope u continue to use it in future!!
Wonderful experience
Awesome. Gr8 idea!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Liked it
Online check was awesome!!!! Please continue to go this every year!
The line and entire process went great!
Loved it!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
It was awesome!
I really enjoyed the queue system. Beats standing line.
Great system! Big fan!
This was amazing! Thank You for making our visit to see Santa so nice and easy
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
This is a great system. Thanks!
Awesome
Super concept! Great for the local retailers.
Perfect! We thought it was so awesome.
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
It was great!
Loved it!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Awesome ,thats the way to do this
Great system
Great system! Loved it!!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
It was wonderful!!
Cool! I like this.
It was super!
Loved it!
Awesome use of technology!
Much better this year no long line to freeze in
I like it!
This was great!
You are welcome. Your system is awesome:)
AWESOME idea! Made the wait less stressful!
This service rocks!!
This was a great service.
Loved it!!! Thanks so much!!!
This was so AWESOME
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
Wow im shock with this great sys
This was awesome!!! Please, please do it again next year.
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Awesome!
Great idea!!
This was awesome! We'll be back next year!
Wonderful process! Much better than the previous two years. Thank you!!!
Great idea!! Love it!!
Wonderful!
Thanks. I am here waiting. Nice system.
Great idea! :) Loved not standing in line.
K. Thanks again, awsome service!!
We were more than pleased with the new system. It was 100% better than the last 2 years!
It worked out great!!!!
This service was the best & the wait time was painless! 2 thumbs up!!
The system is great
LOVED it!!!!!
We thought it was awesome. Great idea!
Loved it!!!
Wonderful!!!!! Easy!!!!!
I thought it was great!! Loved the updates while we shopped!!!
Great! Nice and Easy.
This is a great idea! Thanks :)
Great experience fast and quick. Wonderful for keeping kids happy!
It was very helpful, I hope you do it again next year
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
It was awesome!!
It was AWESOME!!!!!!!!
Love the system
Loved the virtual line for Santa. It worked great!
Great idea. we shopped while we waited.
Awesome!
This was a great service. Thx for providing!
That was the best experience ever!!!!
Great system
Awesome
In a word ... Awesome
Love it...it was painless with three kids.
It was awesome! No wait less stress!
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
we love you qless
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Awesome idea. Thank you
We love it!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
Awesome thanks for adding this no more grumpy kids after waiting in line
Awesome!!
LOVED it!!!!!!
Best idea ever, we loved it!!!
Way better than last year! Thanks so much!
Such a great idea & great experience! Loved it, thank you!
Awesome! Do the same thing next year! :)
Loved not having to wait in line!!! Awesome system!!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Best year ever! We loved not having to wait in line and didn't feel rushed
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Great!! Beats waiting in line with wild & wound up kids any day!!
Fantastic! Really appreciate not having to stand in line.
It worked great!!! Thank you.
Awesome!!! This is absolutely amazing! We will come here every year!
That's cool wish everybody would do this!
The new waiting system was awesome!
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Government run organization at its best!
It was the best experience. No lines in the cold.
Really liked it
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
this is fantastic...really easy like being able to add time via txt...way to go =)
Wait process is great!!!
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Wow this is the best county I've ever lived in..:-) :-)
Love it !! So nice to not have to wait!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Outstanding!!!
Absolutely fantastic!!! Please do it again next year!!!!
This setup is awsome thanks so much
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
QLess is great!
Great and efficient product. Thanks.
Awesome!
this was flawless on a bitter cold day! Thanks! :o)
This service is a great help! Thank you!
Amazing and so convenient!
This was an amazing thing. Doing it again next year
This was soooo awesome...thanks for this feature
What an improvement over the many hours we've waited in line in years past! Thanks!
thx.love the new system.
This was a phenomenal experience. Thank you!
It was very convenient and helpful. We loved not having to wait in line!
Fantastic!! It looks like you guys have got this down!!!!!!!!
So easy, less stress and hassle! Love it!
Worked out great!
Great service, thank you!
This was awesome thank u !
great idea not much wait in the cold loved.it!
QLess is GREAT!!!!!!!!
Awesome service!
just got an update saying i have 48 mins. this is cool!
We loved it. Best Santa experience ever!
Loved this system. A lot better than standing outside for hours.
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
We loved the new QLess service. Hope to see it in effect next year also.
Was Great
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Thank you...This is great!!
Absolutely loved not waiting!! Best experience ever!
What a wonderful idea! This works out great!
Love the new system! Worked great and much more convient! (:
Very good. It was better than standing in line and waiting. Very efficient
Loved it! The best experience we've ever had with Santa picture lines.
We loved it!
Wonderful! We love it.
Awesome!
Awesome!!!! Great to have no wait when it's usually hours!
I like it
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Awesome!!
Good job
Worked out great
Awesome!! I love the new QLess service!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Worked perfect. Would love it if you did it again next year!
Awesome! Love this service!!!
Loved the Q! Thanks!
It was a wonderful system!! Keep it for next year!!
Awesome!
What an awesome way to see Santa!!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Great system. So easy om the kiddos. Stress free
It was an awesome experience!!
Best thing ever! It was awesome!
Love this new program. Will use it again for sure.
Fantastic!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
Great love it.
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
It was great, so much better than last year!
Great idea
Awesome! Well done. Great system.
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
I think it is wonderful!!!! Please continue to offer this service.
Awesome! So much better than waiting in the cold!
Pure awesomeness!
This was a wonderful experience. We will see you again.
Grt! Thx 4 doing it this way!
Love it!!!!
This was great- the way to do it from now on
Love it...please do it next year.
Brilliant service. Thank you for offering this.
I am thru...what a wonderful way to do this..thanks
Awesome idea! Loved not waiting in line!
This is the best!
Loved it. Worked great!
It worked quite well. Great service!
Best experience ever in 12 years must do again and counting on Easter bunny
Loved it! Hope you do it every year!!
Fantastic system! Convenient and easy!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
This is a great service!!
Great way to go see santa! Makes it a much more enjoyable experience!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Loved it and appreciate how easy it made it for our family!!
Much better!
Great idea!!! Timing was right on :)
Thanks it was a great process
It was awesome
awesome idea very well organized loved it!
Was awesome! Thank you!
Awesome idea!! Thank you!
Awesome!! Love it!
Genius!
Love love love this option!! Great idea!!! :)
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Awesome system!
Was the best santa trip ever. Waited five minutes. Was perfect
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Loved our visit and no line!
i like it. waiting in line with 4 adhd kids would not have been good!
Awesome! What a great service! Do it again next year please.
Awesome service!
Awesome system. Great time saver.
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
It was awesome! No waiting in line with a two year old was bliss.
We liked it s lot!
It was much better than last year
Best thing ever
It was wonderful. Thanks.
Great service, much better than waiting in a line
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Awesome
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
It was a great experience..perfect!!!!!!
Loved it. Very convenient
Love this! I can't imagine waiting in a long line ever again!
It was great to not have to wait in line!
Great idea. Got to check in, go eat, come back to visit the big guy!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
We loved the Santa and the way everything was set up. Thanks!!!!
It was awesome! What a great idea. :)
It was great. The best experience!
Great idea!!! See you next year!
This was the best way to handle the 'santa' lines! I hope you do this every year!
It was a wonderful experience! Higly recommend!
It is awesome!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Loved it!
It was great..thanks!
Awesome! What a fabulous idea. It was so easy!
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
This system is awesome! Loved it. Wouldn't go anywhere else.
I love this way of standing in line!!
It was fantastic!!!
Fabulous
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
It was great! Hope you use the same system next year.
Incredible! Loved not having to wait, thank you!!!
Great visit with santa. Liked signing in rather than waiting. Good idea!
Awesome!
Fantastic idea. Great response time. Worked great
You guys are so sweet...thank you...
Loved it. Sure beat waiting so long in the cold.
It was great. Thnks for everything
Love, love, love it! No time wasted just sitting in a long line...
Thank u 4 a good experience!
Great!! Hubby said, '200% better than last year.' :)
This was the best idea.
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Awsome! No wait so no grumpy kids! :)
Wonderful! Best experience ever!!!
Great service..thanks....isnt technology great...;)
Loved it
Excellent experience. Great way of doing this
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Awesome service!! Thank you!!
Awesome service!!!
Awesome
AWESOME!! This is the absolute best service. Thank you!
This system works great! Makes the coordination with kids much more manageable.
Lol...what an original website address. Love this method, very updated & convenient!
Loved it
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Was very smooth and easy. Thanks!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Thought it was a great idea!
Very good system. Helped us to move faster.
AWESOME! Loved it! Thank-you! No wait makes a difference!
Loved it!
QLess es Software como Servicio
No hay servidos que usted tenga que comprar o mantener, y no hay software para que usted descargar o tenga que instarlar. Simplemente abra un navegador Web desde cualquier computadora, loguéese en QLess.com, y está listo para usarlo. La configuración de su cuenta estará lista para usar en una cuestión de horas. Manejamos toda la infraestructura del teléfono o SMS también.
Si usted está ubicando una solución completea, estaremos más que felices de proveerle hardware, desde laptops a terminales con pantalles táctiles para quioscos que se auto-atiendan, hasta monitores LCD para pared. Pero todos los componentes de QLess funcionan con comodidad en cualquier tipo de hardware, permitiéndole adaptarle a cualquier tipo de infraestructura que usted ya pueda poseer en su negocio.
¿Busca una integración total con sus sistemas existentes? QLess soporta una amplia selección de más de 80 servicios web seguros y de óptimo rendimiento que le permitirán una fácil y rápida integración con cualquier característica que su sistema posea.
Interfaz intuitiva para empleados y clientes
El administrador de colas QLess provee una vista gráfica animada en tiempo real de sus colas virtuales. La interfaz está diseñada para ser usada opcionalmente desde una computador con pantalla táctil, y incluye un teclado sobre pantalla. La interacción con el empleado es tan sencilla como tocar dos botones.
El Quiosco QLess provee una simple serie de pantalles táctiles para que los clientes se añadan ellos mismos a sus colas virtuales. Ellos pueden también entrar por su cuenta con sus teléfonos celulares, mediante un sistema de Respuesta Interactiva de Voz o respondiendo mensajes de texto.
Es un sistema muy intuitivo...No hemos tenidos absolutamente problemas con que la gente aprenda a utilizar el sistema.
- Michael Wilson, Manager, Border Grill
La Garantía Cuádruple de QLess
QLess le ayuda a hacer crecer su negocio al proveerle no sólo una mejor administración de cola pero también un sistema móvil completo de marketing. Sabemos que QLess le servirá, asi que decidiso sacar cualquier duda que usted tenga al ofrecerle una Garantía Cuádruple.
Si su negocio utiliza QLess de acuerdo a la Guía de buenas prácticas QLess, le garantizamos que recibirá 4 veces lo que usted a invertido en QLess entre los primeros cuatro meses. Si decide dejar de usar QLess, entonces le devolveremos esa diferencia pagándole en efectivo!
¿Cómo es que hacemos esto? El resultado final es que sabemos que QLess y el Sistema de Tracking QLess nos dan la habilidad de provarle esto a usted. Nuestra confianza en QLess proviene de su increíble habilidad para reducir rechazos, hacer que la gente pase de esperar a gastar y capturar proactivamente números de teléfonos de sus clientes que están esperando una campaña de marketing vía SMS opcional.
(La garantía excluye cualquier taza opcional de hardware, que va hacia los proveedores de hardware.)
Ganador, Mejor compañía promedio del año, 2010
AMERICAN BUSINESS AWARDS
Por qué nuestros clientes aman QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
No hay costos de hardware. No hay compromisos a largo plazo. Satisfacción y400% ROI garantizada. ¿Quiere aprender más
Envíenos un e-mail
o llame a nuestra línea de ventas a
800-4-0-LINES
(800-405-4637)
Fuera de USA por favor llame al +1-626-380-2121 (servicio en Inglés, Español, Alemán o Francés). O contacto nuestras oficinas Europeas en Barcelona (Español & Inglés) al +34 934 675 824.
Como puede verse en...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."