QLess reemplaza colas físicas y salas de espera por colas virtuales y móviles.
Sus clientes pueden acceder a la cola desde sus teléfonos celulares. O, sus clientes pueden sumarse a la cola usando el Administrador de colas de QLess.
Sus clientes pueden caminar por donde quieran.
QLess les envía un SMS o los llama cuando su punto está pronto a llegar.
Todo lo que usted necesita es un navegador web. Es así de simple.
El americano promedio gasta más de 2 años de su vida esperando en una cola
*.
¿No les encantaría a ustedes clientes si pudieron devolverles un poco de ese tiempo? QLess les permite que esperen sus servicios de la manera y en el lugar que quieran al guardarles su lugar en la cola mediante el uso de su teléfono celular. Esto reduce la espera percibida por su cliente, y puede ser una ayuda para marcar diferencia con otros servicios de atención al cliente.
Feedback de un mensaje de texto de clientes de nuestros clientes:
It was great. The best experience!
Was awesome! Thank you!
We LOVED it!!! Please do it again next year
QLess is GREAT!!!!!!!!
Brilliant, genius service! I hope u continue to use it in future!!
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
It was very helpful, I hope you do it again next year
Loved it!
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
I like it!
It was wonderful!!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Loved it and appreciate how easy it made it for our family!!
this was flawless on a bitter cold day! Thanks! :o)
Fabulous
This was a great service.
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Awesome! What a fabulous idea. It was so easy!
I really enjoyed the queue system. Beats standing line.
LOVED it!!!!!!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
It was super!
Loved it. Sure beat waiting so long in the cold.
Awesome! Love this service!!!
Worked out great
Loved this system. A lot better than standing outside for hours.
We were more than pleased with the new system. It was 100% better than the last 2 years!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
It was awesome! No waiting in line with a two year old was bliss.
Great idea. we shopped while we waited.
Great idea!! Love it!!
Wonderful!!!!! Easy!!!!!
Great idea! :) Loved not standing in line.
just got an update saying i have 48 mins. this is cool!
It was great. Thnks for everything
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
Great idea. Got to check in, go eat, come back to visit the big guy!
LOVED it!!!!!
Awesome idea. Worked wonderfully!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
This was amazing! Thank You for making our visit to see Santa so nice and easy
Grt! Thx 4 doing it this way!
Love love love this option!! Great idea!!! :)
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Awesome system!
This was great- the way to do it from now on
Good job
Great idea! Thanks
What an awesome way to see Santa!!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
It was awesome!
Love this! I can't imagine waiting in a long line ever again!
This is a great idea! Thanks :)
The best invention ever!!! Nothpark Santa can kiss it!!!!
Love it...please do it next year.
Way better than last year! Thanks so much!
The line and entire process went great!
Perfect! We thought it was so awesome.
This service rocks!!
It was a great experience..perfect!!!!!!
It was awesome! No wait less stress!
It was great!
Awesome service!! Thank you!!
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Best experience ever in 12 years must do again and counting on Easter bunny
I thought it was great!! Loved the updates while we shopped!!!
Loved it. Very convenient
What an improvement over the many hours we've waited in line in years past! Thanks!
awesome method of texting when its photo time. very convenient for a mother with small kids
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
This is cool
Thanks! Great experience!
Very good system. Helped us to move faster.
Fantastic!! It looks like you guys have got this down!!!!!!!!
This year was awesome. i love the new system.
Awesome system beats standing in the cold in line for hours!!
Awesome thanks for adding this no more grumpy kids after waiting in line
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
Was very smooth and easy. Thanks!
Great love it.
Great system! Loved it!!
Wow im shock with this great sys
Much better!
Great visit with santa. Liked signing in rather than waiting. Good idea!
It was awesome
Love the new system! Worked great and much more convient! (:
Super concept! Great for the local retailers.
This was the best way to handle the 'santa' lines! I hope you do this every year!
Love the system
K. Thanks again, awsome service!!
Great idea!!
Was the best santa trip ever. Waited five minutes. Was perfect
Awesome
Loved it. Worked great!
This is the best!
Great! Loved it!!
Wonderful!
perfect. What a great service. Thanks!
We loved it. Best Santa experience ever!
Great experience fast and quick. Wonderful for keeping kids happy!
You are welcome. Your system is awesome:)
Loved not having to wait in line!!! Awesome system!!
Great! Nice and Easy.
Awesome!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
We loved the Santa and the way everything was set up. Thanks!!!!
Great system! Big fan!
That was the best experience ever!!!!
Awesome!!!
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
It was awesome! Great idea!!
Wonderful process! Much better than the previous two years. Thank you!!!
Fantastic idea. Great response time. Worked great
Awesome. Gr8 idea!
It worked quite well. Great service!
We loved it!
Awesome!! I love the new QLess service!
It was wonderful. Thanks.
This system is awesome! Loved it. Wouldn't go anywhere else.
Great and efficient product. Thanks.
It was awesome! What a great idea. :)
Best idea ever, we loved it!!!
awesome idea very well organized loved it!
Great way to go see santa! Makes it a much more enjoyable experience!
It was great, so much better than last year!
This was so AWESOME
Brilliant service. Thank you for offering this.
Lol...what an original website address. Love this method, very updated & convenient!
Awesome service u offer...thanks a bunch for saving my time...
Awesome service!
Great!! Beats waiting in line with wild & wound up kids any day!!
AWESOME!! This is the absolute best service. Thank you!
Awesome idea. Thank you
Great service, much better than waiting in a line
Pure awesomeness!
Awesome idea! Loved not waiting in line!
Awesome ,thats the way to do this
Service, and minimal wait time, were awesome!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Thank u 4 a good experience!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
This was awesome! We'll be back next year!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
Love this new program. Will use it again for sure.
This was soooo awesome...thanks for this feature
We love it!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
we love you qless
Thought it was a great idea!
This was a wonderful experience. We will see you again.
thanx this was awesome!
Much better this year no long line to freeze in
Loved it!!! Thanks so much!!!
It was AWESOME!!!!!!!!
Loved it!
Such a great idea & great experience! Loved it, thank you!
Awesome!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Awesome time! Thank you for a wonderful experience!
Loved the Q! Thanks!
Wonderful experience
This system works great! Makes the coordination with kids much more manageable.
Liked it
Worked out perfect for us!!
Awesome!!!! Great to have no wait when it's usually hours!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
I loved this service!! It was great
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
It was much better than last year
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Genius!
Online check was awesome!!!! Please continue to go this every year!
Fantastic!
Wait process is great!!!
Awesome! So much better than waiting in the cold!
It was a wonderful system!! Keep it for next year!!
It worked out great!!!!
Loved it!
What a wonderful idea! This works out great!
Awesome! What a great service! Do it again next year please.
This was awesome thank u !
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Awesome! Do the same thing next year! :)
Fantastic system! Convenient and easy!
It worked great!!! Thank you.
Wonderful experience! Well organized!
Incredible! Loved not having to wait, thank you!!!
Thought it was great, thanks!!
So easy, less stress and hassle! Love it!
Outstanding!!!
It was a wonderful experience! Higly recommend!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
It was awesome!!!!!!
Best thing ever
Awesome service!
It was great to not have to wait in line!
Wonderful! Best experience ever!!!
We thought it was awesome. Great idea!
Genius!!!! Love it!
Government run organization at its best!
QLess is great!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Best year ever! We loved not having to wait in line and didn't feel rushed
Cool! I like this.
Awesome
That's cool wish everybody would do this!
I like it
Thanks. I am here waiting. Nice system.
The new waiting system was awesome!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
It was great..thanks!
This is a great system. Thanks!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
This setup is awsome thanks so much
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Loved it! The best experience we've ever had with Santa picture lines.
this is fantastic...really easy like being able to add time via txt...way to go =)
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
Love it!!!!
Loved our visit and no line!
The system is great
Wonderful! We love it.
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Awesome!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
I love this way of standing in line!!
Great system. So easy om the kiddos. Stress free
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
It was the best experience. No lines in the cold.
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
Great idea!!! See you next year!
It was fantastic
Was a really good idea. We enjoyed.
Really liked it
Excellent experience. Great way of doing this
Loved it!!!
The virtual line part was awesome
Awesome service!!!
Worked perfect. Would love it if you did it again next year!
thx.love the new system.
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
It was awesome!!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Great system
Awesome idea!! Thank you!
Great service..thanks....isnt technology great...;)
Great system
Awesome system. Great time saver.
Loved it!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Great idea!!! Timing was right on :)
Loved it
pretty cool thing
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
This was a phenomenal experience. Thank you!
Awesome!
This was awesome!!! Please, please do it again next year.
Awesome!!! This is absolutely amazing! We will come here every year!
Awesome!
In a word ... Awesome
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Amazing and so convenient!
Awesome!
Thanks it was a great process
i like it. waiting in line with 4 adhd kids would not have been good!
Great!! Hubby said, '200% better than last year.' :)
It was awesome!
Awesome
great idea not much wait in the cold loved.it!
It works great
AWESOME!!! This is the only way to see Santa!! Great job!
Awesome
Absolutely loved not waiting!! Best experience ever!
Awesome!!! Coming back next year!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Absolutely fantastic!!! Please do it again next year!!!!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
You guys are so sweet...thank you...
Yall have figured out a great system!! Thanks so much!
This service was the best & the wait time was painless! 2 thumbs up!!
Wonderful experience! Awesome idea and easy to use! Please do this every year!
It was an awesome experience!!
This service is a great help! Thank you!
Awesome!!! Love the virtual line
Loved the virtual line for Santa. It worked great!
It was very convenient.
Was Great
Best thing ever! It was awesome!
Awesome use of technology!
Great service.... Thank you...
It was very convenient and helpful. We loved not having to wait in line!
This was the best idea.
Awesome!!
That was very well organized! The wait was so manageable for my infant!
It was great! Hope you use the same system next year.
We liked it s lot!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Awesome! Well done. Great system.
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
This was great!
Awsome! No wait so no grumpy kids! :)
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Love it...it was painless with three kids.
This was an amazing thing. Doing it again next year
I think it is wonderful!!!! Please continue to offer this service.
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
This was a great service. Thx for providing!
Worked out great!
Fantastic! Really appreciate not having to stand in line.
Wow this is the best county I've ever lived in..:-) :-)
Thank you...This is great!!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
AWESOME! Loved it! Thank-you! No wait makes a difference!
Loved the process
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
AWESOME idea! Made the wait less stressful!
Loved it
GREAT Idea!!! Thanks!!!
Very good. It was better than standing in line and waiting. Very efficient
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Great idea
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Loved it!
We loved the new QLess service. Hope to see it in effect next year also.
I am thru...what a wonderful way to do this..thanks
Awesome!
Awesome!!
nice system
Great service, thank you!
Awesome!! Love it!
This is a great service!!
Loved it! Hope you do it every year!!
Love, love, love it! No time wasted just sitting in a long line...
Love it !! So nice to not have to wait!
It is awesome!
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
It was fantastic!!!
QLess es Software como Servicio
No hay servidos que usted tenga que comprar o mantener, y no hay software para que usted descargar o tenga que instarlar. Simplemente abra un navegador Web desde cualquier computadora, loguéese en QLess.com, y está listo para usarlo. La configuración de su cuenta estará lista para usar en una cuestión de horas. Manejamos toda la infraestructura del teléfono o SMS también.
Si usted está ubicando una solución completea, estaremos más que felices de proveerle hardware, desde laptops a terminales con pantalles táctiles para quioscos que se auto-atiendan, hasta monitores LCD para pared. Pero todos los componentes de QLess funcionan con comodidad en cualquier tipo de hardware, permitiéndole adaptarle a cualquier tipo de infraestructura que usted ya pueda poseer en su negocio.
¿Busca una integración total con sus sistemas existentes? QLess soporta una amplia selección de más de 80 servicios web seguros y de óptimo rendimiento que le permitirán una fácil y rápida integración con cualquier característica que su sistema posea.
Interfaz intuitiva para empleados y clientes
El administrador de colas QLess provee una vista gráfica animada en tiempo real de sus colas virtuales. La interfaz está diseñada para ser usada opcionalmente desde una computador con pantalla táctil, y incluye un teclado sobre pantalla. La interacción con el empleado es tan sencilla como tocar dos botones.
El Quiosco QLess provee una simple serie de pantalles táctiles para que los clientes se añadan ellos mismos a sus colas virtuales. Ellos pueden también entrar por su cuenta con sus teléfonos celulares, mediante un sistema de Respuesta Interactiva de Voz o respondiendo mensajes de texto.
Es un sistema muy intuitivo...No hemos tenidos absolutamente problemas con que la gente aprenda a utilizar el sistema.
- Michael Wilson, Manager, Border Grill
La Garantía Cuádruple de QLess
QLess le ayuda a hacer crecer su negocio al proveerle no sólo una mejor administración de cola pero también un sistema móvil completo de marketing. Sabemos que QLess le servirá, asi que decidiso sacar cualquier duda que usted tenga al ofrecerle una Garantía Cuádruple.
Si su negocio utiliza QLess de acuerdo a la Guía de buenas prácticas QLess, le garantizamos que recibirá 4 veces lo que usted a invertido en QLess entre los primeros cuatro meses. Si decide dejar de usar QLess, entonces le devolveremos esa diferencia pagándole en efectivo!
¿Cómo es que hacemos esto? El resultado final es que sabemos que QLess y el Sistema de Tracking QLess nos dan la habilidad de provarle esto a usted. Nuestra confianza en QLess proviene de su increíble habilidad para reducir rechazos, hacer que la gente pase de esperar a gastar y capturar proactivamente números de teléfonos de sus clientes que están esperando una campaña de marketing vía SMS opcional.
(La garantía excluye cualquier taza opcional de hardware, que va hacia los proveedores de hardware.)
Ganador, Mejor compañía promedio del año, 2010
AMERICAN BUSINESS AWARDS
Por qué nuestros clientes aman QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
No hay costos de hardware. No hay compromisos a largo plazo. Satisfacción y400% ROI garantizada. ¿Quiere aprender más
Envíenos un e-mail
o llame a nuestra línea de ventas a
800-4-0-LINES
(800-405-4637)
Fuera de USA por favor llame al +1-626-380-2121 (servicio en Inglés, Español, Alemán o Francés). O contacto nuestras oficinas Europeas en Barcelona (Español & Inglés) al +34 934 675 824.
Como puede verse en...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."