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Prescription drop-off, pick-up, check-out -- how long do your customers wait in all of these lines? According to the International Council of Shopping Centers, the average customer spends about $1 per minute while shopping. If a store serves 500 customers per day and the average customer spends just 10 minutes waiting in line to drop off or pick up a prescription, or to check out, that's $1,825,000 per year in additional revenue that could be realized by letting customers continue to shop instead of standing in line.
Products are consumed, but services are experienced. QLess gives your customers a more satisfying experience, which can give you an enormous edge over your competition. QLess reduces your customers' perceived wait time, even if their actual wait time doesn't change at all.
QLess provides a wealth of customer data collection that can be transformed into a wide variety of reports. These reports can provide you with key insights into the way you run your business, in ways that were previously impossible. Because QLess tracks your customers by their phone numbers, there is ample data on repeat customers at your disposal.
QLess lets you call and/or message customers while they are waiting in your pharmacy. You can send promotions, announcements, targeted ads, and much more.
By reducing time spent around other ill customers, there is a decreased risk of infection by viruses carried by other customers and acquired bacterial resistant strains.
A mother stops into her local pharmacy, with her two young kids in tow. She is picking up a prescription for her oldest, and is dreading standing in the long line to pick it up at the pharmacy window, especially with a sick and cranky child.
However, this time, she arrives to find that there is no line, but instead, a sign at the counter that reads: "To get in line to pick up your prescription, just dial 1-866-66-QLESS from your cell phone." She does, and hears an automated system that explains that the wait for the pick-up line is about 10 minutes. She presses "1" to get in line, and the system tells her that she is free to shop, or do whatever she wants, and she will receive a call when she reaches the front of the line.
She hangs up, and takes the kids to shop for toys. 9 minutes later, she receives an automated call from QLess, letting her know that she can now pick up her prescription at the counter. She takes her kids, along with the two toys that they just picked out, to the counter, picks up the prescription, pays, and the family is on their way home.
Contact us today to arrange for an interactive demonstration. We offer a full range of integrated solutions, and will work with you to determine the best fit for your needs.
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